Returns & Refunds

At Lurien, we strive to ensure that every piece of jewelry meets your expectations. If your selection is not the right fit for your journey, we are here to help you with a straightforward return process.

1. Return Policy

  1. 14-Day Window: you have 14 days from the date of delivery to initiate a return.
  2. Condition: Items must be returned in their original condition: unworn, unused, and with all original packaging intact.
  3. Exclusions: For hygienic reasons, earrings cannot be returned once the seal is broken or the packaging has been opened.
  4. No Exchanges: We do not offer direct exchanges.

2. How to Start a Return

To ensure a smooth process, all returns are handled manually by our team:

  1. Request: Send an email to returns@lurien.nl within 14 days of receiving your package. Please include your order number and the reason for the return.

  2. Approval: We will review your request and provide you with the correct return shipping address and instructions within 1-2 business days.

  3. Note: Do not send returns to the address on the original shipping label (our fulfillment center). These cannot be processed.

  4. Shipment: Ship the item back to us using a carrier of your choice.

  5. Tracking: You are responsible for the return shipping costs. We strongly recommend using a service with Track & Trace, as we are not responsible for lost return shipments.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at returns@lurien.nl within 24 hours of delivery.

  1. Include clear photos of the damage and your order reference.
  2. Once verified, we will refund at no extra cost to you.

4. Refunds

Once your return is received and inspected:

  1. We will notify you of the approval or rejection of your refund based on the condition of the item.
  2. Approved refunds will be processed automatically to your original payment method within 10 business days.

Quality shouldn’t be a luxury. It should be the standard you live by. We realized the world didn't need another expensive brand; it needed a smarter way to buy the things that last.

1

Assessment

We don't follow trends blindly. Every piece undergoes a rigorous evaluation to ensure it meets our aesthetic standards. If it doesn’t possess a certain level of character and strength, it doesn’t belong in our space.
2

Acquisition

We believe in the power of the deliberate find. Our collections are built for the individual who seeks out the exceptional—those who understand that a well-chosen item is a reflection of personal standards.
3

Atmosphere

Lurien is about the feeling a product brings to your world. We focus on pieces that create an air of quiet confidence, ensuring that quality is felt in every interaction, from the first touch to daily use.
WE SPEND OUR TIME FILTERING OUT THE NOISE, SO YOU CAN FOCUS ON THE PIECES THAT ACTUALLY MATTER.

At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.

HIGH EXPECTATIONS, MET DAILY.

You know when something just feels right—the weight, the finish, the way it lasts. We find those pieces and bring them to you without the traditional industry ego. Just honest, well-made essentials designed to elevate your routine from the moment they arrive.