Order Status
ONCE YOUR ORDER IS SHIPPED, YOU WILL AUTOMATICALLY RECEIVE A TRACK & TRACE LINK VIA EMAIL.
Wholesale or Collabs
FOR BUSINESS INQUIRIES, PLEASE REACH OUT VIA CONTACT@LURIEN.NL
How to reach us
EMAIL: SUPPORT@LURIEN.NL OR FILL OUT THE CONTACT FORM BELOW, AND WE WILL GET BACK TO YOU WITHIN 1-2 BUSINESS DAYS. PLEASE INCLUDE YOUR ORDER NUMBER.
Our policy
You have 14 days from the date of delivery to initiate a return. Items must be in original condition: unworn, unwashed, and with all tags attached. For hygienic reasons, earrings cannot be returned once the seal is broken or the packaging has been opened. Rings and other jewelry can be fitted for size but must remain in pristine condition.
How to return
To maintain our standards and ensure a quick process, we handle returns manually: 1. Send an email to returns@lurien.nl including your order number. 2. We will provide you with the correct return address and instructions within 1-2 Business days. 3. Ship the item using a carrier of your choice. Please keep your tracking code as proof of shipment.
Exchanges & refunds
Please note that we do not offer exchanges.